To receive care in a safe and clean environment regardless of age, gender, race,
religion, nationality, sexual orientation, disability or manner of payment.
To receive considerate and respectful care, that supports personal dignity and is free
from all forms of abuse, neglect or harassment.
To be respected for special preferences, personal values and beliefs, spiritual and
cultural needs.
To seek an additional opinion regarding clinical care.
To expect full protection of privacy and personal dignity during examination, procedures
and treatment.
To receive appropriate assessment and effective management of pain pertinent to the
medical condition.
To receive respectful and compassionate care at the end of life.
To expect confidentiality of the health information is maintained except for those
required by laws and regulations.
To be informed by your doctor of the risks, benefits and alternatives, expected outcomes
of proposed treatment.
To knowledgeably refuse any care, diagnostic procedure and treatment after the
consequences of refusal have been explained.
To give informed consent before transfusion of blood & blood components, anaesthesia,
surgery, initiation of any research protocol & any other invasive/high risk procedures/
treatment.
To be informed of the process on how to voice a complaint to express concerns, violation
of your rights and/or a grievance.
To access your clinical records
To be informed and educated on care plan, progress and healthcare needs and participate
in care and treatment decisions.
To know the identity and professional status of individuals providing service to you.
To be fully informed of the expected cost of the treatment.